Shipping & Returns
Shipping Policy
At Green Harvest, we are committed to providing a seamless and reliable shipping experience for our valued customers. Please take a moment to review our shipping policy:
Order Processing Time:
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Most orders are processed within 1-3 business days after payment confirmation. However, during peak seasons or special promotions, processing times may be slightly longer.
Shipping Methods:
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We offer various shipping options to cater to your needs. The available shipping methods will be displayed during the checkout process. Please select the one that best suits your requirements.
Shipping Rates:
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Shipping costs are calculated based on the total weight of the order, the destination address, and the selected shipping method. You can view the shipping fees before finalizing your purchase.
Delivery Time:
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Estimated delivery times vary depending on the destination and the chosen shipping method. Standard domestic deliveries usually arrive within 5-7 business days. International deliveries may take longer, depending on customs processing times.
Order Tracking:
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Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and estimated delivery date of your package.
Shipping Restrictions:
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We strive to ship to as many locations as possible. However, there may be certain geographic restrictions and regulations that prevent us from delivering to specific areas. If we are unable to ship to your location, we will notify you promptly.
Damaged or Lost Shipments:
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In the unlikely event that your order arrives damaged or is lost during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure you receive a satisfactory solution.
Address Accuracy:
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To avoid delivery delays or misdirected shipments, please ensure that you provide us with accurate and complete shipping information during checkout. We cannot be held responsible for any delays or non-deliveries caused by inaccurate address details.
Multiple Shipments:
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For large or multi-item orders, it is possible that your items may be shipped separately to expedite delivery. Rest assured, you will receive tracking information for each shipment.
If you have any questions or need further assistance regarding our shipping policy, feel free to contact our customer support team. We value your business and aim to make your wholesale shopping experience with Green Harvest as smooth and convenient as possible.
Return & Exchange Policy
At Green Harvest, we want you to be completely satisfied with your wholesale purchase. If you are not entirely happy with your order, we offer a hassle-free return policy to ensure your peace of mind. Please take a moment to review our return policy guidelines:
Eligibility:
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To be eligible for a return, your items must be unused, in their original packaging, and in the same condition as when you received them. Wholesale orders are subject to a minimum restocking fee of 15% on returned items.
Initiating a Return:
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To initiate a return, please contact our customer support team within 14 days of receiving your order. You can reach us via email at us.greenharvest@gmail.com or by calling our dedicated helpline.
Return Authorization:
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Our customer support team will guide you through the return process.
Shipping Costs:
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Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping method to ensure the safe and timely arrival of your return.
Processing Time:
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Once we receive your return, our team will inspect the items to verify their condition. Please allow 30 business days for the processing of your return after it has been received.
Refunds:
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Upon successful inspection, we will process the refund to the original payment method used during the purchase. Refunds will be for the item's purchase price minus any applicable restocking fees and original shipping charges.
Non-Refundable Items:
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Certain items, such as personalized or custom-made products, may not be eligible for return unless they are damaged or defective.
Damaged or Defective Items:
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If you receive damaged or defective items, please notify us immediately, providing clear photographs of the issue. We will arrange for a replacement or issue a refund as soon as possible.
Cancellation Policy:
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Wholesale orders cannot be canceled once they have been processed and shipped. If you wish to cancel your order, please contact us as soon as possible, preferably before the order processing time.
Exchanges:
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Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
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We strive to make the return process as straightforward as possible, ensuring your satisfaction with every aspect of your wholesale experience. If you have any questions or need assistance with a return, please don't hesitate to contact our customer support team.